I made a mistake. how do I cancel or change an order?
We understand that errors can happen when checking out. If you need to cancel an order, we will do our best to do so, however, once the order is acknowledged by our warehouse we cannot stop the process. Don’t stress though, we got you!
If you need to make amendments, please email email@example.com within 2 hours of placing your order. Any requests received outside of the 2 hour window may not be processed in time before your order is released for shipment.
I only received some of the items in my order, whats happening with the rest?
Sometimes our web orders can come from multiple warehouses. If you only receive part of your shipment, don’t worry, you’ll receive tracking on your other goods as they ship. Just drop us an email at firstname.lastname@example.org and a customer service representative will be glad to look into it for you.
I didn't receive a confirmation email, did my order go through?
On large releases, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.
My CC was charged multiple times?
When you complete a checkout, your credit card company puts an authorization for the order amount on your card. This money has not been paid to WeeDo Canada, rather your card company has put a hold on it for you while you check out. If your address information fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the Authorization between 3-5 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be Authorized multiple times.
I didn’t receive tracking number, when can I expect to receive this?
All domestic orders are shipped with in 48 hours of submission, therefore you can expect to receive a notification within 48 hours. There is a possibility that the email was sent to your spam folder.
I made two orders today. Can you combine them into one and refund the balance?
Unfortunately, we are unable to combine shipments on multiple orders.
I noticed I entered the wrong postal code/apartment # and the package is now being returned to sender, what are the next steps to have my package reshipped to me?
Once the package has been returned to our warehouse we will reach out to the customer in regards to any address issues. Once the package is returned to us, please allow 2-4 business days to reship.